To be globally recognized as the most competitive Brazilian company in the business it operates and to have a solid economic and social image.
The relations of the people of Marcopolo are those of respect, appreciation and transparency. All people, employed by the company or not, should be treated with dignity and fairness. The respect and appreciation of human beings represent the basis of sustentation of all of Marcopolo´s Values.
Customer satisfaction is the reason for Marcopolo´s success. Efforts should be directed towards identifying what is perceived as Appreciation for Customers, establishing all and any actions enabling to transform these values into a lucrative reciprocal reality, supported by long term relationships.
The pursuit of Excellence in Results in everything we do, is the guarantee of the sustainable growth of Marcopolo.
Marcopolo has as a basic premise the financial- economic stability in business, fundamental for its existence. The commitment to high performance and the generation of values should guide the professionals and associates of Marcopolo on a daily basis.
Marcopolo and its collaborators have an important commitment to health, security, the environment and the communities where they are active.
Marcopolo adopts an attitude of responsibility and respect for the people and institutions to which it is related, acting according to the laws and effective regulations for the business it is involved in. It is very important for the company that conflicts of interest that can involve administrators and collaborators, among others, are avoided. Should there be any situations of conflict, they should be resolved in a transparent way by the Human Resources and Ethics Committee that will evaluate the situation.
The company has been one of the pioneers in , in its area of action, in the creation of a behaviour code, divulgated internally and externally for all public interests of the company.
Partners, as are principally characterized the Suppliers, Assemblers, Commercial Representatives, Financial Institutions, Distributors and Resellers, play an important and strategic role for Marcopolo. Long term relationships should be built on transparent norms, based on mutual confidence and commitment, stimulating practices that result in joint success through learning and sharing experiences.
